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Frequently Asked Questions

What are your opening hours?

Monday - Friday: 9am - 5:30pm

Saturdays: 9am - 5:00pm

Sundays: Closed


Do I need to know my prescription when visiting?

If you're an existing patient, don't worry as all prescription records are kept on file so there is no need for you to be sure of your prescription.


If you're a new patient however, we will have to undergo an eye exam to determine your prescription, unless you have an in-date, valid prescription from a qualified practitioner.


How often should I have my eyes examined?

If you are:

Aged 15 or below - once every year

Aged 16-69 years - once every 2 years

Aged 70 years and over - every year

Diabetic and Glaucoma patients - every year

Aged 40 years and over with an immediate relative with Glaucoma - every year


The above are general guidelines and more regular eye exams may be required in some cases. Your optician will always advise you of this. Please contact us if you are still unsure.


When should my child have their first eye exam?

Children can be tested at any age but our recommendation for a child's first eye examination is around 2 years old. You can visit sooner if you feel your child may be struggling with an eye problem, our measure is that it's better to be safe than sorry. We always strive to make our exams as fun as possible for the child's benefit. Visit our Children's Eyecare page for more info.


How long does an eye exam last?

The length of an eye examination varies depending on the patient being examined but a typical test usually lasts between 25-35 minutes.


Do I receive NHS entitlements?

You may be entitled to a free eye examination for a number of reasons. Some of these include: if you are aged 60 or over, suffer from diabetes or glaucoma, you're aged 16 and under or if you are aged 16, 17 or 18 and in full-time education.


For more information on NHS entitlements please check their website for the most up-to-date information.


Will I be suitable for Contact Lenses?

Contact lenses can be a great choice for those who want to partake in sports and other activities and also for those want the practicality of seeing clearly without the need for glasses. Fortunately, contact lens technology has improved drastically over the past few years meaning we can fit them according to your requirements.


Contact us for more information.


Do I still need glasses if I wear contact lenses?

We always recommend that our patients keep a pair of up-to-date glasses in case you are temporarily unable to wear your contact lenses.


I've lost my contact lenses, can you help?

Of course! We keep a wide range of contact lenses in stock. If you've lost yours then simply give us a call or come into the practice and we'll look to provide you with a replacement.


I'm very worried about an eye problem. Can you see me urgently?

If you feel you are suffering from a serious eye problem then we encourage you to get in touch with the practice as soon as possible so we can discuss the problem and get to the crux of the matter as soon as possible. Visit our Emergency Minor Eye Conditions page for more info.


How do I book an appointment?

You can call or email the practice to book your eye exam, follow through to the Contact Us page to view contact information. You can also book an appointment online. If you are a new customer, please click here. If you are an existing customer, please click here.

Still unsure? Give us a call, send us a message or pop into our practice to find out more.

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